By using hi98's services, you agree to this privacy policy. If you have any questions, contact our support team — we are always ready to help.
SSL encryption
All your data on hi98 is protected with 256-bit SSL encryption, ensuring bank-grade security for every transmission.
Not Shared with Third Parties
Your personal data is never sold or transferred to advertisers or third parties.
Your Control
You can view, correct, or request deletion of your data at any time.
Secure Storage
Your data is stored on secure servers only for as long as necessary, and any data no longer needed is deleted.
Regular Review
Hi98 reviews its privacy policy annually and updates it to comply with the latest regulations.
24/7 Support
Our support team is available 24/7 to assist with any privacy questions or concerns.
1. Information We Collect
We collect certain necessary information to create your account and deliver our services on the hi98 platform. This privacy policy clearly outlines what types of data are collected and the purposes for which they are used.
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Mandatory |
| Contact Information | Mobile number, email address | Mandatory |
| Financial information | Mobile Banking/Nagad number, transaction history | Mandatory |
| Device Information | IP address, browser, operating system | Automatic |
| Gaming information | Betting history, wins and losses, bonus usage | Automatic |
| Cookie information | Session data, preferences, and browsing patterns | Optional |
We only collect information that is genuinely necessary to provide our services. No unnecessary data is requested. Each piece of data collected has a specific purpose, as detailed in this privacy policy.
2. How We Collect Information
Hi98 collects information through various methods. Some data is provided directly by you, while other data is collected automatically.
Information provided directly by you
Information you provide at registration, during deposits or withdrawals, when contacting support, or during KYC verification.
Automatically Collected Information
While you use the platform, your device's IP address, browser details, login times, and gaming activity are automatically recorded.
Cookies & Tracking Technologies
Cookies are used to improve the functionality of the website and app. You can manage cookies through your browser settings.
Third-Party Verification Services
Your information may be verified through an authorised KYC service provider for age and identity verification.
3. How We Use Your Information
Hi98 uses collected data solely for specific and legitimate purposes. We never sell your information to third parties for commercial gain.
- Account management: For registration, login, password recovery, and account security.
- Financial transactions: For processing deposits, withdrawals, and bonus payments.
- Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering compliance.
- Service Improvement: To improve platform performance, enhance the gaming experience, and optimise user convenience.
- Promotional Communications: To inform you about offers, bonuses, and new games, with your consent.
- Legal obligations: To meet regulatory requirements and fulfil legal obligations.
- Responsible Gaming: To identify problematic behavior and provide users with the support they need.
Hi98 will always obtain your consent before sending promotional messages. You can opt out of notifications at any time.
4. Sharing Information with Third Parties
Hi98 never sells your personal data to advertisers or unauthorized third parties. However, data may be shared in certain circumstances:
Payment Processor
Only the information necessary to process transactions is shared with Mobile Banking, Nagad, and other approved payment gateways.
Regulatory Authority
Data may be disclosed to government or regulatory authorities when required by legal obligation.
KYC service provider
Only the information required for verification is shared with our authorised KYC partner.
Fraud Prevention
Limited data may be shared with authorized security services to detect and prevent suspicious activity.
Hi98 never sells your data. When data is shared with third parties, only the minimum information necessary is provided.
5. Data Security Measures
Hi98 uses industry-standard technologies and processes to protect your data. Our security infrastructure is detailed below:
256-bit SSL/TLS Encryption
All data transfers are protected with banking-grade encryption.
Secure Data Centers
Your data is stored on secure servers monitored 24/7.
Restricted Access Controls
Only authorized staff may access specific information.
Regular Security Audits
Regular security audits are conducted by independent third-party experts.
Please note that no transmission over the internet can be guaranteed as completely secure. It is essential to keep your account password safe and to contact support immediately if you notice any suspicious activity.
6. Cookie Policy
Hi98's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.
- Essential cookies: Required for login sessions and security. These cannot be disabled.
- Functional cookies: Used to remember your preferences and save language settings.
- Analytics Cookies: Usage data is collected to help us improve our services.
You can manage or reject cookies through your browser settings. Please note that disabling certain essential cookies may limit some features of the platform.
7. Your Rights
Hi98 believes you have full rights over your own data. We uphold the following rights:
Right to Access
You have the right to know what information is held about you and to access it at any time.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Object to Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You can request a copy of your data in a structured format.
Right to Opt Out of Marketing
You may opt out of promotional communications at any time.
To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days of receipt.
8. Data Retention Period
Hi98 retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account information | 5 years after account closure |
| Financial transaction records | Minimum 7 years (legal requirement) |
| KYC verification documents | 5 years after account closure |
| Gaming history | For the duration of active account + 2 years |
| Support Conversations | 3 years after last contact |
| Cookie data | Until session ends or up to 1 year, whichever comes first |
Once the designated retention period expires, your data will be securely deleted or anonymised. However, data may be retained for a longer period if required by ongoing legal proceedings or disputes.
9. Privacy of Minors
Hi98 is strictly intended for users aged 18 and above. We do not knowingly collect data from minors.
If we become aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you have any concerns, please notify our support team.
10. Policy Changes & Notifications
Hi98 may update this Privacy Policy from time to time due to business changes, new legal requirements, or service improvements.
- You will be notified at your registered email address before any significant changes take effect.
- The date of any changes will be noted in the "Last Updated" section at the top of the page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- If you object to any changes, you may request to close your account.
Join hi98 Safely
Your privacy is fully protected. Register now and enjoy betting on a trusted platform.